The Johannesburg Roads Agency Team are committed to protecting and respecting your privacy.
What Information Do We Collect?
The information we collect falls into the following categories (together, the
"Information"):
Personal information that you provide to us such as your name, surname, contact
number , email address, faults logged ("Personal Information"), which we use in
accordance with this Privacy Policy.
Platform Use Information - the Platform utilizes a standard technology called
"cookies" and web server logs to collect information about how the Platform is used.
Information gathered through cookies and web server logs may include the date and
time of visits, the screens viewed and time spent on the Platform. When you engage in
certain activities on the Platform or engage with the Platform through another route, for
example, by getting assistance on the Platform, , we may ask you to provide certain
information by filling out and submitting a form. It is completely up to you whether you
engage in these activities. If you choose to engage in these activities, however, we may
require you to provide us with Information
Consent
By using the Platform, or by engaging with the Platform via another route, you indicate
your consent to us collecting and using your Information (that you provide to us when
interacting with the Platform) in accordance with the terms of this Privacy Policy,
unless you expressly state that such consent is not given. If you do not agree to these
terms, please do not use the Platform, register or provide your Information on the
Platform via any other route.
Security
We collect your Information to record and support your participation in the activities
you select We may use Information:
as part of our effort to keep you informed via email, phone about updates and other
products or services we offer;
For record keeping purposes;
To improve the quality of our service;
For market research;
To measure and improve activity on the Platform; and
To measure and improve activity on the Platform; and
to understand your preferences so that we can improve on the features we offer. We
may also pass your Information to other carefully selected partner organisations
("partners") with whom we have a business relationship, such as:
our sponsors;
Financial services partners; and
Other organisations whose services we need to use to process and deliver your
orders, for credit control and debt collection, to maintain our systems or to comply with
legal obligations or a court order. Each of our associated companies and these partners
may keep you informed of services, products, events and special offers made available
by that organisation. If you express an interest in an offer from one of the Platform associated companies or partners, that associated company or partner may let us know.
In all cases, we will take care to ensure that these organisations only process your
Information in accordance with this Privacy Policy, your preferences and the law.
Changes to this Privacy Policy
We aim to meet high standards and our policies and procedures are, therefore,
constantly under review. From time to time we may change our security and privacy
policies.
How to Contact Us
If you would like any further information or have any comments about our use of your
Information, our Privacy Policy or any aspect of the application or our service, please
contact us using our website contact form or the email address: info@jra.org.za
